Returns and exchanges
In short
Return unused parts within 30 days of delivery, less a 10% restocking fee. To exchange, return the part and place a new order. Cut rope, sails, and hydraulic or quote-only Harken parts are final sale.
How long do I have to return a part?
30 days from delivery. The part must be unused and in its original packaging.
Is there a restocking fee?
Yes, 10% of the part's price, taken from your refund.
What cannot be returned?
Cut rope, rope sold by the foot, splicing and sails are made for you and are final sale. Harken hydraulic parts and parts priced by quote are final sale too.
How do I exchange a part for a different size?
Exchanges work as a return and reorder: return the part and place a new order for the one you need. The 10% restocking fee applies to the returned part. Place the new order first if you need it quickly.
How do I start a return?
Sign in and open the order in your account, then choose Return parts. For a guest order, email info@odrigging.com with your order number. We email you a return label and the address to send the parts to.
When do I get my refund?
We refund your card once we receive the parts, less the restocking fee. Your bank usually shows it within 5 to 10 business days.
Who pays for return shipping?
You do, unless we sent the wrong part or it arrived damaged. Then we pay for the return and there is no restocking fee.
Ready to return something? Go to your orders, or email info@odrigging.com.